solutions for Top five annoyances customers of IT industry
1. Customers who do not know much about professional knowledge of IT industry
Generally, it's a bit hard to describe an IT issue very clearly for a customer who are without too much IT professional knowledge. Also, they are unable to understand the solutions what the IT specialists provide.
Solution: customers are much more likely to work to achieve goals when they are easy to understand. Therefore, providing advises with plain language as much as possible or giving the instructions directly can be solutions.
2. Customers have internal disagreement in different departments of a company
Customers in different departments of a company tend to just consider their own benefit so that they usually have different opinions and requirements.
Solution: IT specialists can suggest that customers should try to get the unified opinions firstly.
3. Customers who are lazy to understand the suggestion
The companies' project managers sometimes are not satisfied with the solutions what an IT specialist suggest just because they are lazy to read the detailed information of the solutions. Besides, they are also lazy to give training for the employees to understand the solutions.
Solution: IT specialists can deliver the suggestion straightaway and list the steps to deal with the problems clearly.
4. Customers who always change their mind
It will exert surely bad impact on the development of a project when the customers' requirements change regularly, which will also increase the cost and lead to the project delay.
Solution: IT specialists can use Agile development methodology to save the cost and time when the customers do not know what they need at that moment.
5. Customers who have the limit budget
Even though controlling the budget is usually the common purpose for most IT companies, it also brings many limitation for developing a project.
Solution: IT specialist should give the proper suggestion according to the IT companies' budget or list the advantages of increasing budget such as saving time cost.